Frequently Asked Questions
Q. Are there opportunities to become a direct sales representative for SoleMates Sandals?
A. YES! SoleMates Sandals is currently seeking direct sales representatives throughout the United States. Contact us for additional information.
Q. Where can I purchase SoleMates Sandals?
A. Solemates Sandals are available here at www.solematessandal.com, from direct sales representatives throughout the US, at certain retail locations and at trade events.
Q. Will SoleMates Sandals ‘Mates’ work on any pair of sandals?
A. No, SoleMates Sandals ‘Mates’ are designed to work specifically with the SoleMates Sandals 'Sole'.
Q. Do SoleMates Sandals run true to size?
A. Yes. Although our wedge style seems to run 1/2 size large.
Q. Do all the ‘Mates’ fit all the SoleMates Sandals 'Soles'?
A. Yes, all the ‘Mates’ fit all the 'Soles' in sizes 6-12.
Q. Do you accept returns?
A. Yes. SoleMates Sandals wants you to be satisfied with your purchase. If you are not pleased with your purchase, simply return the item within 30 days of the date of purchase for a full refund, minus shipping. A return authorization is required prior to shipping.
Q. Do you warranty your products?
A. Yes, SoleMates Sandals warranties all of our products against manufacturer defect for a period of 30 days after the date of purchase and will replace the product with the same or similar product, or refund you 100% of the purchase price, including shipping. Given changes in inventory, if a replacement product is out of stock, unavailable, or discontinued, a replacement product of equal value may be substituted. A return authorization is required prior to shipping.