Standard Retail Shipping
Orders are sent via USPS
Once your order is placed, you will receive an order confirmation e-mail. Once your item(s) have shipped, you will receive a shipping confirmation e-mail.
SoleMates Sandals wants you to be happy with your purchase. If you are not 100% satisfied with your purchase, feel free to return the item(s) within 30 days for a full product refund. To ensure a smooth return, please review our return checklist:
- Please e-mail SoleMatesSandals@gmail.com within 21 days of the purchase date with RETURN in the subject line.
- SoleMates Sandals will authorize your return and provide return shipping instructions.
- All items must be returned to SoleMates Sandals in their original, unworn, unaltered condition.
- All items must include their original packaging/tags.
- Once the item is received, we will refund you the price of the returned items.
- SoleMates Sandals is not responsible for items lost or damaged when being returned.
- SoleMates Sandals and Mates are handcrafted and minor irregularities in color, shape, pattern may occur and are an inherent part of the product and should in no manner be considered a defect.
- Original shipping fees are non-refundable and return shipping charges are the responsibility of the customer.