Shipping/Return Policies

Standard Retail Shipping

Orders are sent via USPS

Order Status

Once your order is placed, you will receive an order confirmation e-mail. Once your item(s) have shipped, you will receive a shipping confirmation e-mail. 

Return Policy

SoleMates Sandals wants you to be happy with your purchase. If you are not 100% satisfied with your purchase, feel free to return the item(s) within 30 days for a full product refund. To ensure a smooth return, please review our return checklist:

  • Please e-mail within 21 days of the purchase date with RETURN in the subject line.
  • SoleMates Sandals will authorize your return and provide return shipping instructions.
  • All items must be returned to SoleMates Sandals in their original, unworn, unaltered condition.
  • All items must include their original packaging/tags.
  • Once the item is received, we will refund you the price of the returned items.
  • SoleMates Sandals is not responsible for items lost or damaged when being returned.
  • SoleMates Sandals and Mates are handcrafted and minor irregularities in color, shape, pattern may occur and are an inherent part of the product and should in no manner be considered a defect.
  • Original shipping fees are non-refundable and return shipping charges are the responsibility of the customer.